Complimentary Express Shipping
We offer free overseas express shipping* via DHL with purchases amounting to SGD300 and above in a single order made at FAIRE COLLECTIVE to selected countries. Please view the shipping information tab for more details.
*Excludes customs duties and taxes where applicable.
COVID-19 Shipping Updates
Owing to the current COVID-19 situation, shipping to all countries may be delayed. These are the countries/regions where all shipping services have been suspended:
We will continually update this list as best we can. For further enquiries, drop us an email at email@example.com
For purchases under SGD300 in a single order made at FAIRE COLLECTIVE, a flat rate of SGD30 will be charged for all international orders**. We offer free standard shipping for all Singapore orders with no minimum spend.
**We ship to most countries. If we are unable to ship to your country or if shipping requires a surcharge, we will contact you personally with more details.
Owing to the current COVID-19 situation, shipping to all countries may be delayed. You may contact us if in doubt or require a tighter estimate based on your geolocation.
Orders* will be processed within 2-3 business days (Monday to Friday) excluding Saturdays, Sundays and public holidays. Delivery can take place from Mondays to Saturdays, excluding Sundays and public holidays.
*Items on pre-order will ship by the estimated date stated on the product page. Orders containing in-stock items and multiple pre-order dates will ship on the latest date.
Remote Area Surcharge
Additional charges (SGD36.00) will be incurred if your shipping address is located in a “remote area”. You may view our list of postal codes within your country that would result in additional remote area charges. We will be in touch with you for payment of this surcharge when we are about to process your order.
Note that this list is generated by our courier and will be updated periodically as new areas are served. If you are unsure of whether your delivery address falls within the “remote area” category, you may write in to us at firstname.lastname@example.org for more information.
Address Correction Surcharge
Any change of details within 12 hours of order placement will be free of charge. Additional charges (SGD16.00) will however be incurred if your shipping details need to be changed after your order has been processed. Kindly check all details carefully before placing your order to avoid such a surcharge. You may also write in to us at email@example.com for more information.
Express shipping can be selected at checkout and is processed via DHL Express.
Standard shipping is currently processed via EMS (tracked postal service) in partnership with Direct Link, a wholly-owned subsidiary of PostNord - the Swedish Post. Do note that insurance/loss coverage is not available under this option - one should write in to us to upgrade to Express shipping if:
a) you require your parcel urgently
b) your location does not have a reliable Post service.
You will notice that the shipping label marks the Swedish Post at the top-right corner. This is because of the affiliation of our partner with PostNord. All parcels, however, are shipped out of Singapore, from Faire's office.
Customs & Duty Charges
We are not responsible for any duties and taxes incurred at your local custom for the delivery of your order. You will be required to make payment for such duties and taxes if applicable. Please contact your local customs to be sure of the applicable fees before placing your order. Please note that in the event of a rejected parcel or refund approved (on a case-by-case basis), a deduction of shipping fees will be applied, with only the nett amount to be refunded accordingly thereafter.