Frequently Asked Questions
1. What is Crowdfund?
It’s our crowdfunding campaign section where you can purchase a product that we have created based on conversations we have with you and the comments we receive - what you want and need.
2. How does it work?
After we put up the product campaign, customers have 4-6 weeks (depending on the product) to place a pre-order. If the campaign achieve our targeted minimum order, we go into full production and eventual fulfilment.
This crowdfunding models helps us to prevent wastage, manage inventory and offer exactly what you want and need at a fair price, enabling those savings to be passed on to you.
3. Why should I participate?
By participating, you have a say in deciding which products become a reality. You also get to enjoy them at pre-order prices which are lower than our eventual retail price.
4. How long is the campaign period?
Depending on the product, our campaign periods last typically between 4-6 weeks.
5. When will I receive the product?
When you back a campaign, there will always be an estimated shipping month found at the top section of the campaign page. Having said so, a waiting time of about 8 weeks from the end of the campaign would be a good estimate.
6. When am I actually billed?
Your card is charged when you checkout.
7. What happens if a campaign does not reach its minimum order goal?
The product will not go into production and we will then issue a full refund.
8. I backed a campaign, but now I would like to change the colour selection. Is this possible?
Yes. As long as the campaign is still running, you can make such changes to your order by dropping us an email at email@example.com
9. I'd like to cancel my Pre-Order
If you’d like to cancel an order while the campaign is still running, drop us an email at firstname.lastname@example.org
For all other questions we may have missed out on, please feel free to drop us an email at email@example.com